FAQ

SHIPPING
Items are posted via Australia Post and Air mail. We now ship worldwide

TURNAROUND TIME
One Two Nine is a one woman team, sewing and creating everything from hand.  As each product is made to order you should receive your item with in 2-4 weeks, this will sometimes vary during peak periods. If you require an item by a certain date please send us an email with the details and i'll my best to fast track your purchase.

CUSTOMISED PRODUCTS
Once a custom order has been designed/picked it cannot be changed or cancelled.
All customised items can not be returned unless deemed to have a genuine fault.

REFUNDS & EXCHANGES
Email us: shoponetwonine@gmail.com should you have any queries about your item. We will do our best to refund or exchange should something go wrong. 

Refunds and exchanges will only be accepted should your item be faulty or the wrong item. Items only accepted if returned in original condition, within 5 days of receiving your item.

PAYMENT
We only accept Paypal. Paypal is free for you to use, easy and fast.